Program Assistant II

University of Colorado Anschutz Medical Campus

Department: Professional Risk Management

Job Title: Program Assistant II

Position #: 670255 - Requisition #:36390

Job Summary:

Nature of Work:

Coordinates, analyzes, and establishes the work process of the Office of Professional Risk Management. This involves the management of databases, compilation of data for multiple reports, electronic setup of claims and lawsuit files, and data procedures. This position exists to manage office processes regarding claims management, credentialing activities, and overall office operations. Will serve as the project lead for the Risk Management Information System software program.

Examples of Work Performed:

• Serves as lead for the continued development and refinement of the Risk Management information system. This includes communicating with vendors on needed changes, providing follow-up with vendors, and making changes to the system as applicable. Keeps the risk management team updated with any changes and develops educational materials as needed. Provides ongoing education to the PRM team on the RMIS system.
• Responds to questions regarding coverage requests by faculty members.
• Takes the initiative to implement processes to prevent compromised customer service and missed deadlines. This includes assisting the Director in developing office processes and developing policies and procedures related to claim management.
• Assists in revising policies to meet the changing needs of the department (i.e. databases to ensure the integrity of the work performed).
• Drafts and proofs correspondence, documents, presentations, and spreadsheets as requested. Prepare claims reports at the request of the risk managers to include claims trends per clinical department.
• Serves as the PRM office contact for coverage verification and claims set-up workflows and guidelines. Ensures that workflows are up to date and takes the initiative to update as needed.
• Analyzes and recommends payment for dental injuries. Coordinates with outside dental offices from estimate to completion of work. Communicates with patients and dental offices throughout the process. Ensures timely payment of dental invoices.

Work Location:

Remote - this role is eligible to work remotely, but the employee must be in the United States. The role may be expected to report to campus for in-person meetings.

Why Join Us:

Join a dynamic, collaborative environment where healthcare risk management is practiced. Our fast-paced setting fosters teamwork and all members of the team have the chance to contribute directly to the success of the School of Medicine and the University wherever our employees provide care to patients, staff, and students. With a focus on high-functioning teams, this role will allow you to make a meaningful impact, gain valuable experience, and grow in your career next to colleagues who are dedicated to supporting each other and those that we serve every day.

Why Work for the University?

We have AMAZING benefits and offerexceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication, and understanding. We encourage applications from women, ethnically minoritized individuals, persons with disabilities, persons within the LGBTQ+ community, and all veterans. In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

• Four years of general clerical or administrative service experience.
• One year of experience entering and tracking data.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Experience with University Finance Systems: Marketplace and Concur.
• Experience working with faculty and staff in a higher education environment.
• Experience with event and meeting coordination.
• Experience drafting, proofing, and editing professional correspondence, documents, presentations, reports, spreadsheets, etc.
• Demonstrated experience in creating educational materials and providing educational sessions to small groups.
• Demonstrated experience in working with a database, including making needed changes, communicating with vendors, and providing feedback to vendors.

Knowledge, Skills, and Abilities:

• Demonstrated ability to work effectively with the executive team, all levels of health care providers, legal counsel as well as patients and families.
• Ability to work independently and under pressure to manage multiple concurrent tasks and responsibilities to manage changing priorities.
• Advanced proficiency with Microsoft Office.
• Strong interpersonal skills and a commitment to service excellence.
• Ability to maintain a high degree of confidentiality.
• Strong communication skills, both oral and written.
• Ability to solve problems.
• Proficient in the use of diplomacy in challenging situations.
• Organization and time management skills.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Melissa Lowrey, melissa.lowrey@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until March 12, 2025.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $57,708 to $71,561.

The above salary range (or hiring range) represents the Universitys good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.

Total Compensation Calculator:

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program.