Data Analyst

Who We Are:

Tri Scapes was founded by Quinn and Rebecca Martin in 1993, Tri Scapes is a successful and rapidly growing all-inclusive commercial contracting company headquartered in Alpharetta. We believe that great leaders build relationships first, through that belief we have been able to substantially contribute to making our environment beautiful, not only our local community but multiple municipalities across the state of Georgia. We have cultivated an incredible team of hardworking, supportive, and dedicated employees and are looking to continue building one of the strongest teams in the industry.

Job Summary:

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. This role will provide comprehensive administrative support while also contributing to data analysis, customer outreach, and market research initiatives. The ideal candidate will be proficient in utilizing various software applications, possess strong analytical skills, and demonstrate excellent communication abilities. This position requires an individual who can work independently, prioritize tasks effectively, and thrive in a fast-paced, in-office environment.

Responsibilities:

Administrative Support (20%):

• Maintain accurate and organized filing systems (both physical and electronic).
• Assist with onboarding new employees and provide general office support.
• Handle confidential information with discretion and professionalism.
• Assist with basic accounting tasks, such as processing invoices and expense reports.
• Support the team with ad-hoc administrative tasks as needed.

Data Analysis (40%):

• Collect, organize, and analyze data from various sources (e.g., sales reports, customer feedback, website analytics).
• Generate reports and visualizations to present data findings and insights.
• Identify trends and patterns in data to support decision-making.
• Utilize spreadsheet software (e.g., Excel, Google Sheets) to perform data analysis and manipulate data.
• Maintain and update databases and data repositories.
• Assist in the development and implementation of data collection methods.

Customer Outreach (25%):

• Assist in developing and implementing customer outreach strategies.
• Manage customer communication through email, phone, and other channels.
• Conduct customer surveys and gather feedback.
• Maintain accurate records of customer interactions and communications.
• Assist with customer relationship management (CRM) system maintenance.
• Proactively identify opportunities to improve customer satisfaction.

Industry and Competitor Research (15%):

• Conduct research on industry trends, competitor activities, and market opportunities.
• Collect and analyze data from industry reports, websites, and other sources.
• Prepare reports and presentations summarizing research findings.
• Monitor competitor websites and social media for updates and insights.
• Assist in identifying potential new markets and customers.
• Maintain a database of competitor information.

Qualifications:

• High school diploma or equivalent required; Associates or Bachelors degree preferred.
• Minimum of 2-3 years of experience in administrative support roles.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)1 and Google Workspace.
• Strong data entry and analysis skills, with experience using spreadsheet software.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.2
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.
• Ability to maintain confidentiality.
• Experience with CRM systems is a plus.
• Basic understanding of market research principles is a plus.
• Ability to learn and adapt to new software and technologies.

Skills:

• Administrative Support
• Data Analysis
• Customer Service
• Market Research
• Communication (Written and Verbal)
• Organization
• Time Management
• Problem Solving
• Attention to Detail
• Proficiency in Microsoft Office Suite/Google Workspace

Working Conditions:

• This is an in-office position.
• Standard office environment.
• May require occasional overtime.

What We Offer:

• Benefits and 401k after continued employment.
• Paid Holidays, PTO, and Vacation time
• Culture of Opportunity: Opportunities for growth and advancement within the company.
• A supportive and team-oriented work environment.