Customer Care / Feedback Analyst

permanent, 40 hours per week

Position: Customer Care / Feedback Analyst

Company Overview:

Evolution Sports Group is a leading sports management company that specializes in providing top-notch services to professional athletes and sports organizations. We are dedicated to helping our clients achieve their full potential and reach their goals through our expertise in sports management, marketing, and development.

Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care / Feedback Analyst. In this role, you will be responsible for gathering and analyzing customer feedback, identifying areas for improvement, and implementing strategies to enhance our overall customer experience.

Please note: This is a remote position open to candidates currently residing in the United States. Were unable to consider applications from outside the U.S. at this time.

Key Responsibilities:

- Respond to customer inquiries and feedback through various channels (phone, email, social media, etc.) in a timely and professional manner

- Collect and analyze customer feedback to identify trends and areas for improvement

- Work closely with the management team to develop and implement strategies to improve customer satisfaction and retention

- Monitor customer satisfaction metrics and report on key findings to management

- Collaborate with other departments to ensure a seamless customer experience across all touchpoints

- Stay up-to-date with industry trends and best practices in customer care and feedback management

Qualifications:

- Bachelor's degree in Business, Marketing, or a related field

- 2+ years of experience in customer service or feedback analysis

- Excellent communication and interpersonal skills

- Strong analytical and problem-solving abilities

- Ability to work independently and in a team environment

- Proficient in Microsoft Office and CRM software

- Passion for sports and understanding of the sports industry is a plus

Benefits:

- Competitive salary

- Comprehensive health, dental, and vision insurance

- 401(k) retirement plan

- Paid time off and holidays

- Professional development opportunities

- Fun and dynamic work environment

If you are passionate about customer care and have a keen eye for identifying areas for improvement, we want to hear from you! Apply now to join our team at Evolution Sports Group.