Internal Operations Specialist

Internal Operations Specialist

Leading digital experience agency for +20 years, Whereoware drives smart growth through digital strategy and activation. We specialize in successfully guiding brands through the ever-changing digital landscape, through customer acquisition, retention, and maximization; marketing optimization; and e-commerce solutions. Pioneering online personalization and holistic digital experiences, we design and build, award-winning websites and campaigns, generating impactful results with data integrations, analytics, and digital advertising.

Whereoware is seeking a skilled and experienced Internal Operations Specialist to join our dynamic team. This role will help maintain and grow the efficiency of our organizational processes. You will collaborate with cross-functional teams to monitor policies to improve productivity and efficiency levels. The ideal candidate thrives in a fast-paced environment, enjoys working behind the scenes, and excels at collaboration, organization, and problem-solving.

Key Responsibilities:

• Act as the internal administrator for JIRA and SharePoint, managing permissions, maintaining system integrity, and assisting team members on best practices.
• Manage and configure user access for internal tools (JIRA, SharePoint, Forecast, ADP, etc.), ensuring appropriate security settings and compliance.
• Conduct regular user audits of platforms to maintain data accuracy and compliance.
• Provide backup support for IT-related tasks and platform administration as needed.
• Create and manage JIRA boards, workflows, and configurations to support efficient project tracking.
• Ensure all project details are finalized, verify resource allocation, update JIRA, and confirm data integrity.
• Support PMs in resource allocation, utilization tracking, facilitate resourcing discussions, and escalate capacity concerns to leadership.
• Collaborate with HR to identify skill gaps, capacity issues, and new staffing needs.
• Monitor, review, and ensure timely and accurate timesheet submissions. Follow up on outstanding timesheets and escalate issues as needed.
• Provide onboarding/offboarding support.
• Maintain and upgrade Standard Operating Procedures (SOPs) for internal processes to improve efficiency and consistency.

Qualifications:

• Bachelors degree in business or a related field (or equivalent work experience).
• Minimum of 3 years experience in a similar Operational role.
• Minimum of 2 years of experience acting as the administrator for at least 2 of the systems listed above.
• Minimum of 2 years of experience supporting operations at a digital agency or other professional services company.
• Strong written and verbal communication skills.
• Ability to multi-task, prioritize, and adapt to shifting deadlines in a fast-paced environment.
• Experience working with leadership and cross-functional teams.

# LI-Remote - This position is remote-friendly.

Whereoware, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, or any other protected characteristic, and will not be discriminated against on the basis of disability.