Customer Service/ Call Center Specialist

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Morgan White Group with the position of Customer Service/ Call Center Specialist - Morgan White Group which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service/ Call Center Specialist - Morgan White Group below matches your qualifications. Good Luck: D

Pay Type Employment Type Full Time The Customer Service Call Center Specialist works with and reports to the Customer Service Manager

Location: Ridgeland, MS, USA Pay Rate:
Pay Type: Employment Type: Full Time

The Customer Service/ Call Center Specialist works with and reports to the Customer Service Manager. The position is located at 500 Steed Road, Ridgeland, MS. The person in this position is the first to interact with our customers by answering incoming calls from the customer service and claims call queues. The Customer Service Specialist takes on a wide variety of tasks, all of which involve supporting the companys operations and products. They will be interacting with customers and building and maintaining relationships while providing exceptional customer service. In this role you have the ability, and are strongly encouraged to, advance levels within the department. Each level achieved results in increased pay. Knowledge Checks and minimum qualifications are required for advancement.

JOB DUTIES AND RESPONSIBILITIES:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Answer incoming calls.
Identify and document the needs of the customer utilizing all tools available.
Always demonstrate excellent phone etiquette and use written skills to obtain clear and concise documentation of the customers inquiry.
Meet or exceed all performance metrics.
Be knowledgeable and have a clear understanding of the business processes within MWG including departments, insurance carriers, brokers/agents, and group contacts.
Route calls to appropriate resources.
Utilize MWG Administrators Policy Administration Systems to verify eligibility and review members accounts based on the policy assigned.
Recognize and resolved customer issues by following standard operating procedures and explaining the process to the customer.
Identify and escalate issues to supervisors.
Follow up customer calls where necessary and complete the daily assigned voicemails.
Perform other duties as assigned by the Department Manager.

WORKING ENVIROMENT REQUIREMENTS:
Must be able to perform in a very high paced environment and be flexible to multi-task or handle
Ability to work independently with excellent time management
Strong written and verbal communication, interpersonal, and relationship building
Ability to handle stressful situations
Ability to maintain confidentiality and privacy in every aspect of the
Knowledge of customer service practices and principles.
Excellent problem-solving skills along with keen attention to details.
Strong written/verbal communication, interpersonal and relationship building skills.
Excellent data entry and typing skills
Ability to maintain confidentiality and privacy in every aspect of the job.
Always exhibit excellent phone etiquette and professionalism.
Knowledge of all products and services.
Understand and adhere to each departments policies and procedures within the TPA.

EXPERIENCE & EDUCATION REQUIREMENTS:
High School Diploma required; Associates or bachelors degree is preferred.
Must have previous customer service experience; previous Call Center experience is a plus.
Must have excellent computer skills with experience in Microsoft Tools.
Must be able to work well under pressure with multiple priorities and meet deadlines while maintaining a strong attention to detail.

JOB ESSENTIAL REQUIREMENTS:
The following are job functions that an employee must be capable of performing with or without reasonable accommodation.

Must be able to read, write, and speak English.
Must be able to work as scheduled.
Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position as stated above can be fully met.
Must be able to bend, stretch, reach, and sit or stand at a desk during 85 % of the working day.
Must be able to remain stationary at workstation for extended times and/or walk throughout the area.
Will require significant viewing and usage of computers and computer screens. Information :
  • Company : Morgan White Group
  • Position : Customer Service/ Call Center Specialist
  • Location : Ridgeland, MS 39157
  • Country : US

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service/ Call Center Specialist job info - Morgan White Group Ridgeland, MS 39157 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service/ Call Center Specialist job info - Morgan White Group Ridgeland, MS 39157 in 22-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 22-04-2024