Business Systems Analyst

Location: Bolingbrook, IL or Canton, MA (Hybrid)

This is a hybrid position primarily based in Bolingbrook, IL or Canton, MA. We are committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working .

We give you a world of potential

Computershare has an exciting opportunity for a permanent full-time Business Systems Analyst to join our Computershare Communication Services (CCS) team.

Here are a few things that make this opportunity truly fantastic:

• We work in a fun and collaborative team environment with a supportive management team to ensure you reach your career goals, no matter where they may take you
• We offer continuous learning and education opportunities and put emphasis on continued improvement and growth
• We believe that creativity fosters opportunity, and that the ideas of our employees will be what keeps us ahead in the market
We offer a competitive total compensation package, with further details found below

A role you will love

Computershare’s Communication Services (CCS) team provides integrated customer communication solutions worldwide. We consult, design, build and orchestrate smart communications solutions across traditional and emerging channels to help clients drive increased customer engagement and optimize operational efficiencies.

As the Business System Analyst, you will work with clients and implementation developers to implement client solutions of the varying applications utilized by Computershare. You’ll provide non-technical and technical communication to business stakeholders as well as technical development teams (both internal and external).

You will also:

• Work with the Solution Consultant and Business Analyst during design and client requirements gathering and document implementations for each client based on design & requirements
• Troubleshoot implementation enquiries and offer 3rd level support
• Liaise with peers in other regions as part of our “Community of Practice” and keep up-to-date with new platform features and functionality
• Establish test plans and facilitate their executions for new client configurations together with the business and obtain UAT sign-off
Prepare and conduct training of technical and non-technical personnel from both within the business and clients

What will you bring to the role?

You enjoy problem solving and seek out the best solutions. You can adapt to and learn new technologies and have a true knack for communicating to those with both technical and non-technical backgrounds across all levels of the business.

You will also bring:

• 2+ years of experience in a similar role
• Experience in the following:
  • SQL
  • XML and XSL Technologies
  • CSS and JavaScript
  • IIS 6/7

Bonus points if you have:

• An undergraduate degree in related discipline
• Experience with Quadient Inspire
Previous experience in the financial services sector

Rewards designed for you

Paid parental leave , flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook .

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