Customer Operations Specialist

About us: One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What youll do: Enhancing communication all around the globe… Our customers range from Commercial to Government making us complex, yet flexible in meeting the world’s communication needs. This is a unique opportunity to be the main interface between Viasat’s customers and the After Market Service support team. The day-to-day: As the Customer Operations Specialist, you will be empowered to leverage your initiative and interpersonal skills by supporting Return Material Authorization (RMA) processing, providing repair and upgrade statuses to our internal and external customers, preparing shipping documents, validating and entering data, generating recurring reports, coordinating with third party logistics (3PL) service centers and managing the flow of reverse logistics What youll need:

• Bachelor’s degree or equivalent work experience
• 2-3 years of proven customer service experience
• US government position. US citizenship required

What will help you on the job:

• Exceptional written and verbal communication skills
• Proficient in MS Office applications (Excel, Word, PowerPoint)
• Experience in reverse logistics planning
• Experience reading, interpreting and understanding contracts and Purchase Order information
• Ability to multi-task and prioritize projects
• Ability to follow processes while exercising judgement and intuition to provide customer recommendations and process improvements
• Experience with continuous process improvement methodologies such as Lean Six Sigma
• Familiarity with engineering and manufacturing processes
• Experience with ERP systems, preferably Oracle
• Experience working with third party logistics (3PL) service centers is desirable

Salary range: $25.34 - $37.26 / hourly. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $31.44 - $44.04/ hourly : At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits. EEO statement: Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.