Delivery Assurance Field Representative

Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers.

As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:

The Delivery Assurance Field Representative will be responsible for ensuring the fulfillment of production parts while eliminating risks to part availability and production impact. The goal is to ensure a smooth and cost-efficient material flow to support our customer’s operations in a manner that demonstrates, “Everything is Important.”

The Delivery Assurance Field Representative achieves this by coordinating closely with Engineering, Procurement, Production, and Logistics to ensure we have the correct supply to manufacture the right quantity and configurations of products to satisfy customer demand and communicate potential risks and mitigation strategies to various senior leaders and stakeholders. In this role, you will be the Supply Chain point of contact for the Production team and own the delivery of your commodity from purchase order initiation to stock. You will also be responsible for monitoring and managing inventories and forecasting sales and production levels for materials that are needed, including the tracking of inventory delivery performance and response time and other logistics projects.

Job Responsibilities:

• Serves as the tactical point of contact to support local plant needs, supporting efficient and effective execution of product planning and procurement.

• Analyzes and confirms material requirements and inventory on hand or in transit to optimize overall supply chain planning.

• Ensures on-time delivery of purchased material, at (or below) planned costs.

• Ensures Purchase Orders are issued/provided to qualified suppliers at the correct pricing per procurement’s strategic sourcing direction on military and commercial contracts.

• Day-to-day supplier contact, conducting follow-up, scheduling material pick up and drop off, providing bills of materials and other information to suppliers to ensure proper execution of non-turnkey purchase orders

• Holds weekly and/or bi-weekly open order review meetings with assigned suppliers to ensure alignment on expected purchase order due dates.

• Builds cross-functional teams and champions continuous improvement initiatives to meet or exceed cost, quality, and delivery goals.

• Proactively status and update team on critical supply issues

• Creates visibility of material position (with a line of balance reports, material shortage reports, clear-to-build reports, etc.)

• Ensures the accuracy of demand and part master data within MRP

• Generates purchase requisitions and partners with procurement to ensure the supply base can meet demand and forecasted needs.

• Identifies part supply constraints that may impact production schedule and creates mitigation plans with commodity management/procurement/supply chain continuity teams.

• Processing RMAs

• Executes risk management analysis, taking into consideration past performance data, demand vs. supply, and lead time stack-ups from piece part to integration.

• Works in a cross-functional team environment as a strong team player and demonstrates the ability to work with other functional groups to achieve customer goals.

• Develop a Recovery Line of Balance to show that the site is on track for recovery schedule

Qualifications:

• Associate degree

• Two (2) plus years of related experience as Material Planner, Production Planner, Buyer, Program Manager, Operations Lead, or equivalent

• Proven ability to manage demand planning and supply planning within MRP

• Proficient in SQL or similar MRP systems

Preferred Education/Experience and/or Certifications

• Bachelor’s degree in business, supply chain, or another relevant field

• Proficiency in SQL or similar MRP systems

• Experience in aerospace or automotive manufacturing

Skills/Abilities and Attributes

• Proficient in MS Office, ERP systems, math, and statistics

• Understands material demand and accuracy of configuration.

• Team oriented, with a strong ability to multi-task and work in a fast-paced environment to multiple deadlines.

• Strong organizational and problem-solving skills with the ability to prioritize effectively and efficiently.

• Excellent time management with an ability to balance multiple projects and timelines and to meet deadlines.

• Effective written and verbal communication skills; ability to express ideas clearly and actively listen to others

• Positive attitude and strong work ethic

Physical Requirements & Work Environment:

• Mostly Office and Shop Floor involvement.
• Substantial amounts of telephone and computer work.
• Heavily Regulated Industries with strict adherence to procedures.
• Flexibility to meet business deadlines by staying late or arriving early.
• Typical 8 hour days plus lunch / 40 hour weeks / core (required) hours are 9AM to 4PM
• Ability to use personal transportation to visit customer locations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type

Experience Level

Total Years of Exp