STAFF SERVICES MANAGER III

Pending HRD Approval
THIS IS A STATEWIDE RECRUITMENT. THE INCUMBENT WILL BE HEADQUARTERED IN THE COUNTY NEAREST THEIR RESIDENCE, INCLUDING BUT NOT LIMITED TO THE FOLLOWING COUNTIES: Los Angeles, Orange, Ventura, Contra Costa, San Francisco, Santa Clara, Sonoma, Butte, Sacramento, Fresno, Kern, San Bernardino, San Diego

Are you seeking a dynamic career with a purpose? Are you skilled in establishing collaborative relationships, providing excellent customer service, and serving as a leader in your organization? If so, then CDPH Office of Policy & Planning has a position for you.

The Staff Services Manager III:

• Serves as the Lean Transformation Branch Chief
• Directs and oversees the organizational transition of the CDPH to a principal- driven Kaizen (events and daily improvement work) model.
• Provides the necessary vision and leadership to effectively lead and direct essential CDPH centers, divisions, and offices (CDOs) on the transition to a Kaizen-driven organizational culture.
• Guides the CDPH CDOs to align performance improvement and lean initiatives to the organization’s priorities and True North pillars.
• Partners with the Deputy Director of the Office of Policy & Planning and the CDPH Directorate to envision and develop the lean transformation and organizational culture change program, plan, and directives for the workforce at all levels across CDPH and extending lean best practices throughout California health departments.

As a CDPH employee, you will be able to participate in programs and services
including:

• Employee Wellness Program
• Resilience and Professional Development Webinars
• Mentoring Program
• Leadership Development Program
• Clifton Strengths Engagement
• 1:1 Coaching and Teambuilding
• Book Club
• Lean Training
• Employee Assistance Program

The attached duty statement indicates whether this position is eligible for telework. All employees who telework are required to be California residents in accordance with Government Code 14200, and may be required to report to a CDPH office, when needed. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.
Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/CDPHRecruitment
“The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year.”

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES MANAGER III

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #: JC-423679 Position #(s): 581-011-4802-909 Working Title: Lean Transformation Branch Chief Classification: STAFF SERVICES MANAGER III $9,022.00 - $10,243.00 # of Positions: 1 Work Location: United States Telework: Hybrid Job Type: Permanent, Full Time

Department Information

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The Office of Policy and Planning (OPP) promotes public health policy priorities and supports CDPH capabilities for community health improvement, informed policy development, research and analysis, integrated planning, decision intelligence, lean transformation, and grants management. The OPP leads comprehensive assessment, long term strategic and health improvement planning to address current and emerging cross-cutting public health and equity priorities, conducts policy analysis, monitoring and impact evaluation, cultivates partnerships with health systems, academic partners and other sectors; facilitates accountability for effective and efficient public health infrastructure funding, supports organizational capacity building to foster a culture that encourages learning continuous improvement, and empowerment of CDPH staff.

Special Requirements

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control # (423679) and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission.

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

If you are unable to submit your application electronically through your CalCareers account, please email apply@cdph.ca.gov for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 4/28/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Public Health Attn: Classification & Certification Unit P.O. Box 997378 MS 1700-1702 Sacramento, CA 95899-7378

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Public Health Classification & Certification Unit 1615 Capitol Avenue Suite 73.430 Sacramento, CA 95814 08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other -

  Please see Supplemental Questionnaire instructions below at end of posting. Applications received without an SQ may be rejected.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidates relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• EXPERIENCE: Five (5) years of verifiable professional experience managing and applying LEAN methodologies of which three (3) years must include supervision of professionals, including in the technical aspects of performance improvement.
• Successful experience leading lean transformation at a health organization.
• Master’s degree in public health, public policy, public administration, business administration, or a related field
• Experience in strategic planning and project management in a in public health or government setting
• Experience teaching and coaching lean concepts and tools.
• Experience coordinating, teaching and/or facilitating Kaizen and other Lean workshops/events.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Human Resources Contact:
Human Resources Division
(916) 445-0983
apply@cdph.ca.gov

Hiring Unit Contact:
Mirna Lovos
(279) 667-2429
Mirna.Lovos@cdph.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Departments EEO Office.

EEO Contact:
EEO Office
(916) 445-0938
CivilRights@Cdph.CA.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

SUPPLEMENTAL QUESTIONNAIRE INSTRUCTIONS:

Applicants must submit a Supplemental Questionnaire responding to the below questions. One (1) page per question (maximum of five (5) pages), single-spaced.
Please number the responses to align with the questions listed below.
A resume or cover letter cannot replace the Supplemental Questionnaire, and your application may be considered incomplete without the Supplemental Questionnaire.

QUESTIONS:

• Please tell us what makes you a strong candidate for this role, and how your knowledge, skills and experiences meet our desirable qualifications and have prepared you to be the Lean Transformation Branch Chief.

• Describe your experience facilitating quality improvement and change management activities, including examples of your ability to identify opportunities, define problems, successfully putting those plans into action, and measuring the impact of those efforts.
• Describe your experience or training related to supporting diversity, equity, and inclusion and how they have enabled you to be an effective leader in a diverse work

environment. Note any examples of experiences that have informed your perspective on how operational processes and policy can contribute to equity.

• Describe your experience with program administration and development, including experience effectively leading a team to develop and achieve strategic goals for a new program or priority initiative. Please include how you engaged team members in planning, monitored progress, and evaluated the outcomes of the strategic initiative.

• This role will be responsible for working with the Directorate, CDPH and OPP Leadership to lead CDPH in its Lean transformation to become a healing, learning and impactful organization. Please describe 3 ways that you would build a culture of improvement and servant leadership within your first year. What steps would you take? How would you know you were successful? What do you think the most challenging part of this task?

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.