Cust Svc Support Rep-Client (remote M-TH 9-6pm and Fri 8-5pm EST)

Job Description Job Description

CUSTOMER SERVICE SUPPORT REPRESENTATIVE – CLIENT BILLING

Labcorp is seeking a Client Customer Service Support Representative to join our team! Labcorps Revenue Cycle Management Division is seeking individuals whose work will improve health and improve lives. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then Labcorp is the place for you!

Job Description

This Client Customer Service Support Representative will join our Contact Center team for Client AR & Customer Service in RCM. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

RESPONSIBILITIES

• Follow approved SOP’s to update and provide necessary information to resolve denied claims

• Continuous evaluation of current policies and SOP’s and give recommendations for process improvements

• Handle sensitive information in a confidential manner

• Reading and understanding of explanation of benefits or correspondence

• Document all activity made to a claim

• Communicate via telephone with a physician, insurance company and patients

• Utilize tools to verify eligibility, claim status and/or to obtain better billing information

REQUIREMENTS

• High School Diploma or equivalent

• REMOTE WORK:

• Dedicated work from home space

• Ability to manage time and tasks independently while maintaining productivity

• Previous medical and/or call center experience a plus.

Technical Requirements

• 
  Internet download speed of at least 50 megabytes per second

• No satellite internet

• Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port.

Why should I become a Customer Service Support Representative at Labcorp?

• 
  Work from home opportunity!

• Generous paid time off!

• Medical, Vision and Dental Insurance Options!

• Flexible Spending Accounts!

• 401k and Employee Stock Purchase plans!

• No Charge Lab Testing!

• Fitness Reimbursement Program!

• And many more incentives!

Pay Range: $15.25-21.00 or State/Local minimum wage, if higher.

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Application window closes 11/20/2024.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.

For more information about how we collect and store your personal data, please see our Privacy Statement.