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Customer Service Expert I - Direct

WEX Inc. | Remote | US

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the WEX Inc. with the position of Customer Service Expert I - Direct - WEX Inc. which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Expert I - Direct - WEX Inc. below matches your qualifications. Good Luck: D

Identify trends in assigned work and work closely with supervisor to determine solutions. The base pay range represents the anticipated low and high end of the…...

About the Team/Role: The Service Expert I, Participant Services is responsible to ensure the department is equipped to answer all customer inquiries with accuracy and quality customer service. This queue-based position will communicate with team members, carriers and participants by phone and email. The Service Expert I will assist in identifying trends across all lines of business. How Youll Make an Impact:
  • Must adhere to security policies
  • Ability to handle confidential information and interact professionally with internal and external contacts
  • Promote a favorable image of Discovery Benefits, a WEX company through all interactions
  • Utilize resources to research and accurately respond to internal and external inquiries
  • Collaborate with a variety of teams to advocate for a positive customer experience
  • Respond to all internal requests in a timely manner (within 24 hours)
  • Identify trends in assigned work and work closely with supervisor to determine solutions
  • Work with supervisor to set individual and team goals that align with business needs
  • Responsible for completing Service Expert I tasks within defined turnaround times
    • Carrier inbox
    • Carrier calls
    • Lead line
    • Escalation transfers and callbacks
    • Suspicious activity calls
    • Urgent updates
    • Undeliverables
    • Carrier contact change forms
    • Participant calls (as assigned)
    • Participant emails (as assigned)
    • All other duties as assigned
  • Exhibit a strong sense of initiative and self-motivation
  • Maintain high level of knowledge of products and platforms; attend relevant trainings, review procedures and material, effectively utilize resources and retain information learned
  • Assist other function areas as workload demands
  • Maintain metric expectations
    • Quality
    • Adherence
    • Contacts per hour
Experience Youll Bring:
  • Strong leadership, problem solving and time management skills
  • Knowledgeable in WEX Service Expert I team tasks and functions
  • Exposure to HIPPA policies
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEXs total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEXs comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $15.00 - $20.00

Information :

  • Company : WEX Inc.
  • Position : Customer Service Expert I - Direct
  • Location : Remote
  • Country : US

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Expert I - Direct job info - WEX Inc. Remote above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Expert I - Direct job info - WEX Inc. Remote in 01-01-2025 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 01-01-2025

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