Care Coordinator (Bilingual Spanish Preferred)

Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community!

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

WHAT YOULL DO:

The Care Coordinator Team functions to support quality patient health care outcomes by the development, implementation & evaluation of individualized Health Assessment Plans (HAP) for Elica patients and MediCal patients on the Health Homes Program Targeted Engagement List (TEL) whose medical, behavioral, or social situations warrant additional layers of support. As part of the Care Team, the Health Homes Program (HHP) Care Coordinators will coordinate and manage our patient’s Medical and Behavioral Health needs through systematic Care Management services. The Care Coordinator will follow established professional standards of care, Elica Health Center (EHC) guidelines, policies, and procedures. Care Coordinators assist patients to receive timely and effective care from Elica’s internal providers as well as referrals to community resources outside of Elica. The ultimate goal is well-coordinated care and optimal clinical outcomes. Care Coordinators work with patients individually and within a team environment to achieve these goals and because of their education & skills, are best able to educate patients as to the health benefits of coordinated care.

BENEFITS:

Elica is proud to offer an exciting benefits package to qualifying full-time employees which can support your health, your family, and help you plan for the future.

• 403B retirement savings account with up to 4% employer matching contribution and 100% immediate vesting.
• Healthcare: Medical (Kaiser or Western Health Advantage Options), Dental, Vision - Individual and family plans available
• Company funded Health Reimbursement Arrangement (HRA) to help pay for out-of-pocket costs related to medical coverage
• FSA Plans: 2 options for Flexible Spending Accounts - Health Care FSA and Dependent Care FSA
• Company paid basic Life and AD&D Insurance. (supplemental life and AD&D options available)
• Optional Critical Illness, Accident, ID Theft Protection and Pet insurance potions
• Accrued paid time off and paid holidays.
• Employee Assistance Plan with five (5) free counseling visits, financial services, legal services, and a plethora of online resources.
• Tuition Reimbursement program and CME/CEU program.

Learn more about Elica’s services and mission at our website or check us out on Facebook.

WHAT ARE WE LOOKING FOR?

The successful candidate will be willing and able to:

• Process Care Management and Behavioral Health referrals as ordered by EHC Provider;
• Process URGENT referrals within 1-2 business days;
• Process a minimum of 12 referrals per day;
• Complete appropriate Care Management/Behavioral Health Intake after acquiring patient consent;
• Develop/update Care Plan with patients and/or their supportive friends/family and facilitate patient engagement and follow-up;
• Document all patient encounter types in the medical chart;
• Supports the mental/physical/dental health care of patients on an assigned patient caseload (60 to 200);
• Closely coordinates care with the patient’s medical, behavioral, dental providers and, other health providers, as appropriate;
• Closely coordinates care with the Community Health Workers;
• Screens and assesses patients for common mental health and substance abuse disorders, as indicated;
• Provides patient education about common mental health and substance abuse disorders and the available treatment options, as directed by a healthcare provider;
• Facilitates in-clinic or outside referrals to evidence-based psychosocial treatments (e.g. problem-solving treatment or behavioral activation) as clinically indicated;
• Facilitates referrals for clinically indicated services outside of the organization (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment);
• Facilitates the Transition of Care to an outside facility and/or from EHC Primary Care;
• Coordinates with the Community Health Worker (CHW) as needed;
• Attends weekly and/or daily Huddles or Case Consultation meetings to identify patient needs and update the patient’s Care Plan and the healthcare team;
• Maintain patient caseloads of 60-200.
• All other duties as assigned.

The successful candidate has:

• Bachelor’s degree in Social Work, Counseling, Psychology, Nursing or a related healthcare field (preferred);
• At least 1-year experience working within a Federally Qualified Health Center (FQHC) or outpatient clinic setting providing case management and/or care coordination services required;
• Experience working directly with patients in community clinics, mental health services and/or, community-based organizations assisting the homeless population;
• Experience in outreach and inter-agency referral services preferred;
• Previous experience with Electronic Medical Records (EMR);
• Knowledge of Microsoft Office and Google Suite;
• Knowledge of basic nursing care and procedures, medical terminology;
• Strong understanding of HIPAA;
• Valid CA driver’s license and proof of personal auto insurance (on the vehicle driven during work hours) required;
• Current BLS and First Aid certification required.
• Knowledge of Sacramento and Yolo County Community Resources strongly preferred;
• Bilingual Russian and Spanish (preferred).

Additional Requirements:

• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.

• Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine. Medical and religious exemptions will be considered.

Physical Requirements and Work Environment

The work environment is a combination of a normal office environment and field-based outreach efforts to individuals potentially experiencing homelessness and recent immigrants. Work environment includes streets and surrounding areas of hospitals, homeless shelters; and health clinics. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk; use hands to finger, handle, or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment can range from quiet to moderately loud; the incumbent must be able to focus in an environment with many distractions.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bio-hazardous materials (bodily fluids including blood and urine) and hazardous chemicals. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation - Dependent Upon Experience

$21.00 - $27.30 an hour