Customer Care Representative
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the SKYGEN USA with the position of Customer Care Representative - SKYGEN USA which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Care Representative - SKYGEN USA below matches your qualifications. Good Luck: D
Strong data entry/typing skills. Training Schedule: Mon- Fri - 8:00am -4:30pm CST - After Training: Mon – Fri 7:00am – 3:30pm or 8:30am – 5:00pm CST....
- Training Schedule: Mon- Fri - 8:00am -4:30pm CST - After Training: Mon – Fri 7:00am – 3:30pm or 8:30am – 5:00pm CST
- Please know hours of operation are 7:00am - 8:00pm CST so shift could flex based on business need.
- Fully Remote Role
- $17 and Up depending on experience
- $2/hour differential on Mon/Tues
- Exceptional Professional Growth
- Career growth in an inclusive culture
- Paid training
- Health benefits
- 401(k)
- Servicing our Dental and Vision callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area,
- Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests.
- Provide feedback to Provider Relations staff on high-level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution.
- Support enrollment activities including but not limited to assigning primary care providers, and updating third party insurance information.
- Act as liaison between our organization and the client’s Member Services staff to resolve issues such as eligibility and filing appeals and grievances.
- Provide updates to providers with questions regarding the status of their credentialing application.
- Recognize provider questions that could be handled through the use of the provider web portal and provide education to these callers on the benefits of utilizing the technology available.
- Ensure all calls are answered according to company and client guidelines.
- Accurately document call information and resolution in our internal systems.
- Apply effective diffusion techniques when necessary to ensure our customers feel heard, valued and supported.
- Properly identify issues that need to be escalated appropriately to the leadership team.
- Provide recommendations on system enhancements and process improvements to management.
- Keep our Provider Relations team updated with provider manual discrepancies, change in locations or any other provider related issues.
- Participate in departmental projects when applicable.
- Required Level of Education, Licenses, and/or Certificates
- High school diploma or equivalent.
- Required Level of Experience
- 1 -3 years of job related customer service experience within industries such as healthcare, call center, banking or retail.
- Required Knowledge, Skills, and Abilities
- Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook.
- Ability to work occasional overtime as needed.
- Excellent listening and communication skills.
- Superior customer service skills including the natural ability to provide empathy.
- Strong data entry/typing skills.
- Strong navigation skills and the ability to multi-task.
- Excellent attention to detail.
- Critical thinking skills to quickly analyze and clearly understand a specific request or customer need and then leverage knowledge and resources to provide the appropriate solutions.
- Preferred Level of Experience
- 1+ years of job related customer service experience within the dental, vision or medical industry.
- Previous experience working in a virtual environment.
- Understanding of dental, vision and/or medical insurance terminology.
Information :
- Company : SKYGEN USA
- Position : Customer Care Representative
- Location : Remote
- Country : US
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Care Representative job info - SKYGEN USA Remote above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Care Representative job info - SKYGEN USA Remote in 23-12-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 23-12-2024
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