Customer Care Representative (Remote)

About You:

Serve as an expert in providing high-quality service to retain customers negatively impacted by a service failure.

What makes a Successful Customer Care Representative?

• Adaptable
• Collaborative
• Accountable
• Exceptional follow-through
• Proactive
• Entrepreneurial Spirit

Fine Print

• 1-2 years of customer service experience with the Airline or Hospitality Industry. (essential requirement)
• Experience using Microsoft Office products and Google Suite. (essential requirement)
• Strong working knowledge of PC-based internet and software applications. (essential requirement)
• Proficient keyboard skills. (essential requirement)
• Ability to work a flexible schedule including early mornings, middays, nights, overnights, weekends and holidays (essential requirement)
• Read, write, and speak English fluently (essential requirement)
• 2-3 years of customer service experience with the Airline or Hospitality Industry.
• 1 year of escalation experience
• This position is a work from home position based in Dallas. A wired Internet connection is required. Must have the ability to work in-office once a month and during initial training. Based on operational need, this can change and working in-office full-time may be required. (essential requirement)

Pay & Perks

Compensation is $18.00/hr. This was established after performing market research and is aligned with our approach to compensation. Most qualified Candidates will receive an offer near the starting point of our compensation range.

• New Crewmembers become eligible for health benefits on the 1st of the month following the start of employment
• Medical plans start at just $64/month (100% employer paid dental & vision, up to $2,100 annual company HSA contribution to medical plan participants)
• Free non-revenue standby travel on JSX (deeply reduced non-revenue standby travel on many other major domestic & international airlines) for yourself + qualifying immediate family
• 401(k) match – 50% of your first 8%
• Generous PTO plan

Vibe @ JSX

We are not only a lifestyle carrier, but also a lifestyle employer where entrepreneurship meets determination, where doing what’s best is the standard, and where the experience is just as important as the destination. We’re all about supportive leaders who have your back and believe in a clear path to your success, being diverse and open-minded, and having a lot of fun along the way! JSX is your runway.

Additional Information:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

JSX seeks to ensure affirmative action in order to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.