KidzWorld Guest Relations Coordinator

KidzWorld Guest Relations Coordinator
FLSA Status: Non-Exempt
Reports to Executive Assistant To Senior Administrative Pastor
Grade II ($15.10-$23.40 Based on experience and qualification)

SUMMARY OF RESPONSIBILITIES
The KidzWorld Guest Relations Coordinator is responsible for coordinating and implementing all aspects of KidzWorld first-time guest follow up. Works closely with database team to provide accurate information. Assists with KidzWorld weekend check-in and guest relations.

The incumbent must perform all job duties as outlined in this job description to support ongoing mission of the church while committed in accordance with the Baptist Faith and Message (2000 edition).

ESSENTIAL DUTIES

• Working independently, responds individually to all KidzWorld guest families by text, phone call, email, etc. (app. 35%)
• Coordinates follow up visits for guest families. (app. 20%)
• Responds to inquiries and refers families to other ministry areas. (app. 10%)
• Assists with KidzWorld weekend check-in. (app. 10%)
• Assists in training for check-in and KidzWorld guide volunteers. (app. 10%)
• Assists with data entry to facilitate guest follow up. (app. 10%)
• Assists the Executive Assistant to the Senior Administrative Pastor with various special events to help connect new families with KidzWorld. (app. 5%)

These duties are subject to change as church needs and strategies evolve. Employee may be required to perform other duties.
EDUCATION/TRAINING

• College courses or job experience in marketing, communication, or advertising preferred.

EXPERIENCE

• A minimum of 2 years of experience with customer relations.
• A minimum of 1 year of experience working with database systems.

REQUIRED SKILLS

• Strong coordination and organizational skills
• Computer proficiency, knowledge of MS Word, MS Excel and preferred knowledge of Planning Center and Basecamp.
• Clear written and verbal communication skills
• Ability to function independently.
• Ability to handle confidential information with discretion.
• Detail-oriented, and good multitasking and organizational ability.
• Positive temperament, dependability, and professionalism.

PHYSICAL DEMANDS
The usual and customary methods of performing the job’s functions require the following physical demands:

• Clearly communicate verbally with others to exchange information.
• Occasionally ascend and descend stairs and/or ramps.
• Frequently use repetitive hand motions for keyboard entry and typing.
• Frequently remain in a stationary position for prolonged periods of time—frequently sitting.
• Frequently view and operate technological devices, including but not limited to computers, phones, and printers.
• Frequently move self in different positions to accomplish tasks, sometimes stooping, kneeling, and reaching.
• Frequently accomplish tasks using near and far fields of vision.
• Sometimes lift, carry, and move up to 10 lbs.

WORKING CONDITIONS

• This position works primarily indoors.

Schedule
Sunday: 8:00 a.m. - 12:30 p.m., 5:00-6:30 p.m. (6 hours)

Monday: Off

Tuesday: 8:30 a.m. - 12:00 p.m., 6:30 - 8:00 p.m. (5 hours)

Wednesday: As needed

Thursday or Friday (flexibility on day and timeframe): 8:30 a.m. - 3:30 p.m. with 30 min lunch (6.5 hours)

Saturday: 12:30 - 8:00 p.m. (7.5 hours)

Total: 25 hours