Customer Care Associate / HVAC Dispatcher

Ken Williams Air Conditioning in Palm Bay, FL is calling all energetic and friendly customer service professionals to apply to join our dispatching team as a full-time Customer Care Associate / HVAC Dispatcher!

WHY YOU SHOULD JOIN OUR OFFICE TEAM

We are a highly rated heating and air conditioning company that invests in the resources our employees need to thrive. We pay our Customer Care Associates / HVAC Dispatchers a competitive wage of $12 - $16 per hour, depending on experience, plus revenue shares and incentives. Our dispatching team also enjoys excellent benefits, including holiday bonuses, full-time or flexible scheduling options, paid training, employee discounts, and an employee assistance program (EAP). Plus, we make it easy to apply for this dispatching position with our initial quick mobile-optimized application. If we have your attention, please continue reading about this customer service position with our HVAC office!

ABOUT KEN WILLIAMS AIR CONDITIONING

Here at Ken Williams Air Conditioning, we are passionate about earning the trust of our local community by providing honest and professional comfort solutions. A properly functioning system is essential when it comes to the extreme weather in Florida, and we feel it is our responsibility to supply the most dependable systems. Working with residences, daycares, nursing homes, hospitals, schools, restaurants, and industrial facilities, we adapt our skills to meet the special needs and requirements of each individual. All our tremendous efforts have earned us over 150 5-star reviews!

Our team members are the most valuable asset to us, because their innovative ideas and goal-oriented mindsets allow our company to thrive. We believe in giving them the resources needed to be successful and promoting them from within the organization. We are always welcoming others to grow our team and share our success!

ARE YOU A GOOD FIT?

Ask yourself: Do I have great problem-solving skills? Am I able to prioritize multiple tasks in a fast-paced environment? Do I manage my time well? Am I detail-oriented with strong organizational skills? Do I approach tasks with enthusiasm? Am I creative when coming up with solutions to challenges? Do I enjoy talking on the phone? Can I provide quality customer service? If so, please consider applying for this Customer Care Associate / HVAC Dispatcher position today!

YOUR LIFE AS A CUSTOMER CARE ASSOCIATE / HVAC DISPATCHER

This full-time dispatching position with our HVAC office typically works Monday - Friday, 7:30 am - 5:30 pm.

As a Customer Care Associate / HVAC Dispatcher, you keep our business running smoothly by providing support for our customers and service technicians. You manage a high volume of phone calls, voicemails, emails, texts, and chats. Skillfully prioritizing multiple requests, you create and manage work orders. Organized and attentive, you handle dispatch and scheduling duties in our office, selecting the appropriate technician for each job and booking appointments in the most efficient way possible. Youre capable of meeting challenges and maintaining a positive demeanor as you dispatch urgent service requests.

Our crew of skilled technicians relies on you to provide accurate, detailed information about their job orders. Self-motivated and independent, you proactively assist management in resolving problems and seek to make every customer a happy one. Eager to help, you assist with administrative tasks such as ordering parts, processing warranty returns, preparing permit applications, and completing accounts receivable tasks. You are proud of the role you play on our office team and find satisfaction in helping customers receive the assistance they need!

WHAT WE NEED FROM YOU

• High school diploma or equivalent
• Exceptional written and verbal communication skills
• Computer literacy and typing skills
• Proficiency using Microsoft Suite programs
• Knowledge about local geographical areas

We will train for this position! Experience as a dispatcher is preferred but not required. Experience in a customer service or administrative role would be a plus. Experience in construction would also be a plus. If you can meet these requirements and perform this customer service job as described above, we would be happy to have you as part of our dispatching team!

Location: 32905