Import Customer Service Specialist

The Topocean Group has grown to become one of the world’s leading freight forwarding and logistics service providers. Our close relationships with major carriers in the industry make Topocean a specialist in ocean transport, especially among transpacific trading routes. We currently have an opening for a motivated individual who can provide a high-end customer service experience in the position of a full-time Customer Service Specialist.

Responsibilities and Duties:

· Manage all aspects of international trade from origin to destination with a focus on last mile services

· Interface with global logistics partners to coordinate international shipments

· Guide clients through the complexities of international trade

· Collaborate with other teams internally to ensure the highest level of service possible

· Communicate with vendors, truckers, and customers to provide freight solutions & high-end customer service experience

· Handle general shipping documents

· Coordinate and arrange shipments

· Monitor and track shipments

Qualifications Required:

· Bachelor’s Degree. Preferably majors relating to Supply Chain or related but not required

· Excellent communication, interpersonal, and organizational skills

· Next-level logistical problem-solving skills

· Willingness to go above and beyond for clients

· Courage to challenge the status quo when logic and reason require it

· Professional email communication and the ability to follow-up timely

· Proficient in Microsoft Word, Excel, and Outlook

· Time management and ability to prioritize shipments

· Bilingual in Chinese will be a plus but not required

· Legal status to work in the US

Benefits:

· 100 % Company Sponsored Medical, Dental and Vision insurance coverage

· Vacation/ Personal Days combined up to 15 days

· 401(k) Retirement Plan with Company’s Matching

Working hours: M-F 8:30am to 5:30pm (subject to change)

Job Type: Full-time

Pay: $50,000.00 - $66,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person