Customer Service Call Center Trainer

About Us

Sykes and Sitel are now Foundever™. At Foundever, we deliver leading CX solutions to global industry clients that offer their consumers an array of products including customer service, technical support and warranty options. You will find our call center jobs surprising. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along growth and development opportunities. 84% of our management are promoted from within.

About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.comand connect with us on Facebook, LinkedInand Twitter.

Job Summary

SUMMARY OF JOB RESPONSIBILITIES

This position is responsible for building and maintaining relationships with all of the site vendors.

Familiar with business continuity planning, implementation, and testing.

Have a focus on security awareness and auditing compliance of security policies and procedures.

Will need to inspect and review OSHA guidelines. MSDS books must be maintained and updated.

Accountable for inventory of site supplies as well as assisting with budget conversations and staying within budget restraints.

The position is also responsible for general maintenance to the facility while following general safety principles.

Other tasks may be assigned.

Primary Job Responsibilities

KNOWLEDGE/ABILITIES/SKILLS

Ability to handle multiple tasks within time constraints.

Ability and willingness to perform physical activities, including but not limited to lifting (60-80 pounds) and climbing ladders.

Strong organizational skills

Ability to communicate effectively with clients, vendors, and other site staff

Strong knowledge of Microsoft suite.

EDUCATION

H.S. Diploma or GED.

EXPERIENCE TARGET

Prior facilities maintenance experience preferred.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work setting:

• In-person

Ability to Relocate:

• Langhorne, PA 19047: Relocate before starting work (Required)

Work Location: In person