Surety Bond Administrator/ Account Manager

Job Description:

This role will provide overall day to day customer service and support to Underwriters, Agents, Principals and Obligees. Acts and as a liaison between the organization and clients, working closely with both entities to ensure needs are being met. Please note, IAT works on a hybrid schedule. This role will be required to work from the office Monday through Wednesday with the option of working remotely Thursday and Friday.

Our work environment includes:

• Modern office setting
• Work-from-home days
• Growth opportunities
• Wellness programs

Responsibilities:

• Account creation for new principals, including file creation, onbasing, ofac, and Pcode management, credit reports and referencing.
• Process premium and entry of bonds, determining the ratings and class coding.
• Process renewals, endorsements and cancellation in line with bond forms and contract terms.
• Maintain account principal and bond files; may request updates from Agents.
• Audit Agent bond logs and follow up with agents resolving any gaps or problems.
• Set up Status reports for bonds when applicable and follow up with agents or owners to ensure completion.
• Generate and distribute monthly reports to Regional Managers and or Underwriters.
• Research and respond to agents and internal billing team to resolve invoicing discrepancies.
• Answers and processes internal information requests from a variety of internal functions (Legal, IT, licensing, RMs and other HO departments etc.).
• Respond to client and company requests for action and information on any bond-related matter. Review and analyze issues in collaboration with Producers, and appropriate Support Department personnel. May be escalated to Ex. AM.
• Call or email agents about unpaid bonds. work with RM on over 90 reports and outstanding balances with agents.
• Assist/advise UWs of Ratings per state and bond type and rules and provide quotes to Agents (might be a higher level admin function).
• Performs other duties as assigned.

Qualifications:

Must Have:

• High School Diploma required
• Equivalent education and experience would be 3+ years of experience in the insurance industry
• Basic Accounting experience
• Administrative experience
• Knowledge of Underwriting support processes and procedures, basic mathematics and problem-solving techniques
• Strong keyboarding skills
• Effective written and verbal communication skills used for interaction with all levels of associates and/or external sources in a variety of settings
• Strong PC skills required
• Must be detail and action oriented
• Ability to work in fast-paced and deadline-driven production environment
• Strong critical thinking skills
• Strong organizational skills with ability to set and maintain priorities
• Ability to adapt to change
• To qualify, all applicants must be authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employment purposes

Preferred to Have:

• Underwriting support experience
• Surety Bonds experience

Our Culture:

IAT is the largest private, family- owned property and casualty insurer in the U.S. Insurance Answers Together is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers. It’s about far more than being a workplace. We’re a work family.

At IAT, our fundamental belief is to a create a culture where all employees are heard and have a sense of belonging. Inclusion and Diversity are not just initiatives, it’s how we live. We’re committed to driving and building an open and supportive culture. By embracing the uniqueness of our employees, investing in their development, listening to, and engaging their ideas, we are stronger as an organization.

Our employees propel IAT forward – driving innovation, stable partnerships and growth. That’s why we continue to build an engaging workplace culture to attract and retain the best talent. We offer comprehensive benefits like:

• 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
• Healthcare and Wellness Programs
• Opportunity to earn performance-based bonuses
• 7% 401(k) Company Match and additional Discretionary Retirement Contribution
• Hybrid work environment
• Numerous training and development opportunities to assist you in furthering your career
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program
• Dress for Your Day Policy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Naperville, IL 60563: Relocate before starting work (Required)

Work Location: Hybrid remote in Naperville, IL 60563